The 30-day Glow Guarantee is available to anyone who:

• makes their first purchase in the boskapszczola.pl online shop,
• orders at least one large, full-size product (does not apply to samples, mini sets or medium-size products),
• lives in Poland (due to the logistics of shipping replacement products),
• is over 18.

The guarantee applies once, to one order and one Customer. It cannot be used more than once or transferred to another person.

The guarantee covers all large, full-size facial care products available in the boskapszczola.pl shop at the time of purchase. It does not cover:

• samples and mini or medium-size products,
• gift sets,
• products bought outside the official online shop (e.g. at fairs or from distributors),
• VOD courses, ebooks and digital products.

For the guarantee to be valid, you just need to take a “before” and “after” photo and use the products regularly, as intended, for a whole month. In practice this means:

1. Photo documentation — mandatory

• “Before” photo (Day 1): Take a photo of your face in natural light within 48 hours of receiving the parcel, before using the products for the first time. The photo should be clear, without make-up, taken from the same (frontal) angle.
• “After” photo (Day 30): Take a similar photo 30 days after first using the products — in the same lighting and from the same angle as the “before” photo.

Both photos are necessary to process a guarantee claim. Without them I cannot assess the starting point or the results — and I will not be able to choose suitable replacement products for you.

2. Regular use

The products should be used regularly for 30 days — according to the instructions for use and the recommendations in the product descriptions or sent by me. The guarantee does not apply to occasional or incidental use.

3. No allergic reactions or contraindications

The guarantee does not cover situations in which:

• an allergic reaction or hypersensitivity to the ingredients occurred (for very reactive skin I recommend starting with samples, and if an allergic reaction occurs, please contact me — I will try to help in another way),
• the products were used other than as intended,
• the skin condition results from diseases that require holistic or dermatological treatment (e.g. acne, eczema – where cosmetics can support the skin in the healing process but are not meant to cure it, which also requires work “from the inside”, not only “from the outside”).

If after a month you see no improvement and your skin does not gain a healthy glow – write to me. You have 14 days after the end of the 30-day period of use (i.e. between the 30th and 44th day after first using the products).

Your claim should include:

• “Before” photo (Day 1 — before first use).
• “After” photo (Day 30 — after a month of use).
• A description of your observations: what worries you, what has not changed, what you expected.
• Information on how you used the products (how often, at what time of day, whether you combined them with other cosmetics).
• The order number of your first purchase.

How to contact me?

📧 natalia@boskapszczola.pl or by private message on Instagram: @boska.pszczola

I usually reply within 2 working days.

After reviewing your claim and photos:

• I hold a short consultation with you (by email or messages) to better understand your skin’s needs.
• I choose a new set of products for you from the current Boska pszczoła range, better suited to your skin type and its needs.
• I send you the selected products free of charge (the value of the replacement set corresponds to the value of the originally purchased products covered by the guarantee).

The guarantee does not include a refund — it is a programme for exchanging products for better-suited ones, not a commercial complaint. The goal is to find a solution that really works for your skin.

The guarantee is not fulfilled and products are not exchanged if:

• the “before” and “after” photos meeting the described requirements were not provided,
• the claim was submitted after the 44th day from first using the products,
• the products were used irregularly or other than as intended,
• the Customer has already used the Boska pszczoła 30-day Glow Guarantee before,
• the purchase was not the first order in the boskapszczola.pl shop,
• the order did not include large, full-size products.

• These rules apply from 10.06.2026.
• Boska pszczoła reserves the right to change the guarantee rules for future orders — changes do not apply to orders placed before the date the rules were updated.
• Matters not covered by these rules are governed by Polish law.
• The 30-day Glow Guarantee is a voluntary and additional programme, independent of the Consumer’s statutory rights under the provisions on warranty and guarantee.

Rules drawn up by Natalia Martin, owner of the Boska pszczoła brand.
Effective date: 10.06.2026
Version: 1.0